Privacy policy

Effective Date: 04-05-2026

At Luma Soap, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with applicable laws in Pakistan.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

a) Personal Information

  • Full Name
  • Mobile Phone Number
  • Email Address
  • Shipping and Billing Address
  • Order Details

b) Payment Information

  • For Cash on Delivery (COD) orders, no financial information is collected
  • For online payments, your payment details are processed securely through third-party payment providers and are not stored by us

c) Automatic Data Collection

  • IP address
  • Device and browser type
  • Website usage behavior

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Confirm orders via phone, SMS, or WhatsApp (especially for COD orders)
  • Communicate order updates and customer support
  • Improve our website, services, and product offerings
  • Prevent fraudulent or fake orders

3. Cash on Delivery (COD) Policy

Since COD is widely used in Pakistan:

  • We may contact you via call or message to confirm your order before dispatch
  • Orders may be cancelled if confirmation is not received
  • Repeated fake or refused orders may result in restriction from future purchases

4. Sharing Your Information

We only share your information with necessary service providers:

  • Courier Companies (e.g., TCS, Leopards, Pakistan Post) for delivery
  • Payment Providers for secure transactions
  • Shopify Platform for store operation

These parties only use your information to perform their services.

We do not sell or rent your personal data to any third party.

5. Data Protection & Security

We take appropriate security measures to protect your information:

  • Secure website encryption (SSL)
  • Limited access to personal data
  • Secure third-party payment processing

However, no online system is completely secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your information only as long as necessary for:

  • Order fulfillment
  • Customer service
  • Legal and business requirements

You may request deletion of your data at any time.

7. Your Rights

As a customer in Pakistan, you have the right to:

  • Request access to your personal data
  • Request correction of incorrect information
  • Request deletion of your data
  • Opt out of marketing communications

8. Cookies

We use cookies to:

  • Improve website functionality
  • Enhance user experience
  • Analyze website traffic

You can disable cookies in your browser settings if you prefer.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Luma Soap

Email: cslumasoap.pk@gmail.com

WhatsApp: 03341101170