Terms of service

Effective Date: 04-05-2026

Welcome to Luma Soap. By accessing our website and purchasing our products, you agree to the following Terms of Service. Please read them carefully.

1. General Overview

By using our website, you confirm that:

  • You are at least 18 years old or using the site under supervision of a guardian
  • You will provide accurate and complete information when placing an order
  • You will not use our products or services for any illegal or unauthorized purpose

We reserve the right to update or modify these Terms at any time.

2. Products & Pricing

  • All products are subject to availability
  • We reserve the right to limit quantities or discontinue products at any time
  • Prices are listed in PKR (Pakistani Rupees) and may change without prior notice
  • We make every effort to display product details accurately, but slight variations may occur

3. Orders & Acceptance

  • Placing an order does not guarantee acceptance
  • We may refuse or cancel any order due to:
    • Suspected fraud
    • Incorrect pricing
    • Product unavailability

For Cash on Delivery (COD) orders:

  • We may contact you via phone or WhatsApp for confirmation
  • Orders may be cancelled if confirmation is not received

4. Shipping & Delivery

  • We deliver across Pakistan using trusted courier services
  • Delivery time typically ranges from 2–5 business days, depending on location
  • Delays may occur due to unforeseen circumstances (weather, courier issues, etc.)

Customers are responsible for providing accurate delivery details.

5. Returns & Refunds

Our Return & Refund Policy is available on a separate page. By placing an order, you agree to that policy.

In summary:

  • Used or opened products cannot be returned
  • Returns are only accepted for unused items within the specified period
  • Damaged or incorrect items may be replaced or refunded

6. Intellectual Property

All content on this website, including:

  • Logo
  • Product images
  • Text and branding

belongs to Luma Soap and may not be copied, reproduced, or used without permission.

7. User Conduct

You agree not to:

  • Use the website for fraudulent purposes
  • Provide false information
  • Interfere with the website’s functionality or security

Violation of these terms may result in account restriction or legal action.

8. Limitation of Liability

Luma Soap shall not be held liable for:

  • Any indirect or incidental damages from use of our products
  • Delays in delivery caused by third-party couriers
  • Allergic reactions or misuse of products (customers are advised to check ingredients before use)

9. Privacy

Your personal information is handled according to our Privacy Policy. By using our site, you agree to that policy.

10. Governing Law

These Terms of Service are governed by the laws of Pakistan, and any disputes will be handled in accordance with local legal procedures.

11. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the website after changes means you accept the updated Terms.

12. Contact Information

For any questions regarding these Terms, please contact us:

Luma Soap
Email: cslumasoap.pk@gmail.com
 WhatsApp: 03341101170